As most of you know, my family & I have spend the last couple of weeks in Texas, visiting family & friends. (While we managed to see all of the immediate family, we missed a lot of friends who we would have enjoyed seeing but couldn't shoehorn into 15 days.) We flew "there & back again" (props to J.R.R. Tolkien for that nifty turn of phrase) to Houston, TX, where we also rented a car for about half of our stay.
In the process, we met a number of customer service people who need lessons in, well, customer service:
- the ticket agent in Fresno who was irritated at a number of us less-than-first-class passengers who got in the wrong line - because they weren't labeled. (Better yet, there weren't any first class passengers, just us "coach" folks who had to move our luggage & snake under the snappy line belts that Collin likes to play with...)
- the security guard at the airport rental car facility in Houston, who would not crack a smile or even acknowledge my "Have a good day."
- the ticket agent at Houston who was crabby that the self check computer system gave us boarding passes without checking in our bags... because it was designed that way.
- the gate agent at DFW who looked like he was trying out for a position at Disneyland's Haunted Mansion, only without the sense of humor.
On the other hand, we had some really great interactions with customer service folks:
- The flight attendants who encouraged the boys to lean into the cockpit and say "hello" to the pilots.
- The gentleman who upgraded my rental car because he didn't have any compact class cars... and did so with a smile and a joke. I'd have happily hung out with him and talked some more college football.
- The clerks at the Willis, TX Kroger, who were uniformly pleasant and helpful in making sure we saved a few cents on our purchases. (They were taken aback that we don't have Kroger grocery stores in California.)
- Their pleasant attitude was a delight - and in each case brightened my day.
On the other hand, if we are welcoming, kind, helpful & friendly, we make it easier for them to put aside the preconceptions and see what this "Jesus stuff" is all about.
Look, I'm not talking about putting on some "plastic Jesus" smiley face and shaking hands & kissing babies like you're running for public office. I'm simply encouraging all of us (including me!) to be aware that we are the convenience store clerks rather than the customers. The store (the church) is convenient for those who need to know Jesus... and we are here to serve.
Quote of the Week
Love, in the Christian sense, does not mean an emotion. It is a state not of the feelings but of the will; that state of the will which we have naturally about ourselves, and must learn to have about other people.
C.S. Lewis, Mere Christianity
